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"Went in early morning for new hip"

About: Solihull Hospital / Trauma and orthopaedics University Hospitals of Derby and Burton NHS Foundation Trust

(as the patient),

Felt OK it was my second hip in 12_months shown to bed in waiting ward. Told I would be going  down first, unfortunately this changed and went down about third out of four of us. The staff were very friendly and helpful. Went down had operation all went well with epidural and hip operation.

Got took back to recovery everybody was lovely, then got told was going to ward 16 which was a lovely ward all men made to feel welcome. All staff very attentive nothing was any trouble. Had  my first hip done at another hospital but after care was far better at Solihull hospital by far, also told I would be getting physio after going home which I didn't get at the other hospital. Was told I would be able to have it at Tamworth as that's where I lived, that was a bit more difficult as the two different hospitals couldn't get it together after a month trying to arrange it and someone in physio  office at Solihull telling me they had sent request to Tamworth but Tamworth never getting anything from Solihull In the end I said just book me in at Solihull otherwise I won't get any physio at this rate.

Did four weeks and was told they would send me back to Tamworth after if needed which I did, third week asked about having more physio at Tamworth told ask me next week I'll sort something out. Last week filled forms out to say how great they are asked about being referred  back  to Tamworth had to ask someone else they said you need to go to doctors and doctor to refer you. Not happy felt a bit phoned off 

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Responses

Response from University Hospitals of Derby and Burton NHS Foundation Trust 5 years ago
University Hospitals of Derby and Burton NHS Foundation Trust
Submitted on 18/04/2019 at 13:45
Published on nhs.uk at 14:07


Good afternoon

Thank you for contacting the Trust about your recent experience.

I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

I would like to invite you to discuss the matter further so that we can take your concerns forward. Please contact the PALS office on 01332 785156, we are open Monday to Friday 09:00 to 5:00 and outside of these hours the answer phone is in operation. If you would prefer to email please use, dhft.contactpals@nhs.net. You can attend the office without an appointment or ring for a specific date and time if that would suit better.

Patient Advice and Liaison Service (PALS)

Response from Solihull Hospital 5 years ago
Solihull Hospital
Submitted on 18/04/2019 at 15:36
Published on nhs.uk at 17:06


Responded: 18.04.19

Dear Limpo

Thank you for your post regarding the excellent care and treatment you feel you have received at Solihull Hospital.

Patient feedback is of huge importance to us, as it helps us identify services that are working well, and also when there are issues that are not working so well and require attention and improvement. This helps to ensure and maintain a positive patient experience.

If you do wish to raise any concerns you have regarding your appointment, please do not hesitate to contact the Patient Relations Team on 0121 424 0808.

Once again, thank you for taking the time to post your positive comments.

Kind regards

Patient Experience Team

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