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Cardiology Appointments

Story from nhs.uk

"Cardiology Appointments"

About: Manchester Royal Infirmary

Ive been waiting since February for a cardiology appointment and the appointments keep being cancelled.

The first letter said please complete the information on the the reverse of this letter which was blank, please complete the enclosed form: not enclosed.

The latest appointment has been cancelled to August as the consultant is now on leave.

May I suggest that like the vast majority of us, the consultant keeps his appointments and is managed to manage his leave.

Quite simply, why can’t he block book and work the appointment around leave already booked. It’s so Dickensian to operate in the way you currently are. Perhaps he should be billed for wasting my time and yours and the taxpayers cash from all the extra letters I’ve received.The waste of time, money and resources this cause is surely something that cannot be tolerated in this day and age. Anyway, I’m off to Salford Royal- I completely give up on MRIN.

Your general reputation is pretty poor anyway.

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Responses

Response from Manchester University NHS Foundation Trust 5 years ago
Manchester University NHS Foundation Trust

Submitted on 25/04/2019 at 15:15
Published on Care Opinion at 16:31

We were very sorry to receive your comments and concerns via the NHS website regarding your experiences with Cardiology Services and the scheduling of your outpatient appointment.

It is very difficult to respond to the specific concerns you have raised without being able to investigate these in more detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO19/0009 and they will be able to discuss this with you.

Response from Manchester Royal Infirmary 5 years ago
Manchester Royal Infirmary

Submitted on 25/04/2019 at 15:16
Published on nhs.uk at 16:06

We were very sorry to receive your comments and concerns via the NHS website regarding your experiences with Cardiology Services and the scheduling of your outpatient appointment.

It is very difficult to respond to the specific concerns you have raised without being able to investigate these in more detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO19/0009 and they will be able to discuss this with you.

The Patient Experience Team

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