"Unacceptable waiting times and very poor treatment..."

About: Chorley & South Ribble Hospital

What I liked

The front of desk administration staff were welcoming, friendly, efficient in their duty and most helpful. This makes for a good first impression.

However, personal and confidential information could be heard by others in the waiting room. This was a real and tangible concern especially while the Police had a person under arrest and was being treated in A&E. Some attention needs to be given to the environment and how to best afford patients the best opportunity to disclose personal information without being over heard.

The waiting area was also cramped and awkward to move around, especially with leg injuries.

Triage nurse was professional and effective and worked with a quick turnaround.

What could be improved

The wait after triage was unacceptably prolonged, near to three hours before seen by a Dr. Then the treatment was hurried, ill attentive and lacking any comprehensive diagnosis nor onward treatment plan other than to prescribe codeine.

Some two weeks later, I have had to return to another hospital (Preston), where a full investigation and onward diagnostic plan was implemented, including and x-ray and suitable treatment of the injury.

After care and good advise offered at Preston and when compared to a leaflet being thrust in my hand and discharged from Chorley.

It is these errors which not only bring unfortunate publicity to such lacking profession practice of medical care but in some situations also could warrant litigation. Further more the Dr's lack of care to a proper medical examination and treatment have led to me suffering for an additional two weeks.

Anything else?

Quite unacceptable in a time of supposed enhanced medical and managerial advancements!

Story from NHS Choices

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Response from Chorley & South Ribble Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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