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Pre assessment nurse

Posted By No hope patient

"Pre assessment nurse"

About: Heartlands Hospital / General medicine

(as the patient),

I turned up for my appointment, to find it was cancelled due to seemingly incompetent staff failing to confirm I would be attending. Well ticked off.

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Responses

Response from Heartlands Hospital 5 years ago
Heartlands Hospital

Submitted on 17/04/2019 at 15:29
Published on nhs.uk at 16:06

Responded: 17.04.19

Dear Sir or Madam,

I am saddened to read your feedback, if you would like to discuss this further please do not hesitate to contact Patient Relation Team on 0121 424 0808 and we will be happy to look into your concerns if you require further assistance.

Kind regards

Patient Experience Team

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