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Call not answered

Posted By Violetgray

"Call not answered"

About: General practices in Greater Glasgow & Clyde

(as a service user),

I wanted to make an appointment with Merrylee Medical GP practice as I need further investigations.

I waited 1/2 an hour on the phone call and was repeatedly told whilst holding that all receptionists are busy. I did not get my call answered as held on to 6pm and practice then shut.

I had the same issue several months ago when trying to make appointment for my son.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 5 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 11/04/2019 at 08:41
Published on Care Opinion at 12:51

picture of Nicole McInally

Dear Violetgray

I am sorry that you are unable to arrange an appointment at your GP Surgery.

As GPs are independent contractors, the best person to deal with the issues relating to a practice is the Practice Manager of your surgery – they are responsible for feedback and complaints for their surgery.

Alternatively, I can pass this on to the Practice Manager on your behalf, if you would like to email me with your details at Nicole.McInally@ggc.scot.nhs.uk

Kind Regards

Nicole

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