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"Fourth visit to A&E could be prevented if they..."

About: Peterborough City Hospital / Accident and emergency

In future I will go to any other Hospital but Peterborough. This is our fourth visit, 3rd ambulance if they got it right and sorted you then you would not need to keep returning and having an ambulance. I feel sorry for the ambulance service who do a great job but due to failings at hospital keep having to take you back in .The hospital doesn't seem to be managed well and of late we have found another hospital puts it to shame. It was only the ambulance staff who were based there pushed for it!

Accident and Emergency is shocking and major improvements needed . Came home very dissatisfied with a member of my family still unwell and left untreated as they preferred to pass the buck to the other hospital to deal with .Complete waste of time and lots of lessons to be learnt because the care we received was shocking!

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Responses

Response from Bernadette Jacques, Head of Complaints and Clinical Risk, North West Anglia NHS Foundation Trust 5 years ago
Bernadette Jacques
Head of Complaints and Clinical Risk,
North West Anglia NHS Foundation Trust
Submitted on 11/04/2019 at 11:57
Published on Care Opinion at 16:32


I am so sorry to hear that you have had such a bad experience. I am keen to understand what happened to you and to see if we can prevent other patients from experiencing the same problems. With that in mind if you would like to email me if you have not done so already, to raise your concerns with our Patient Advice and Liaison Service on (01733) 673405 as we would be keen to learn from your experience.

Kind regards

Bernadette Jacques

Head of Complaints and Clinical Risk

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