"My visit to A&E after a fall at home"

About: Musgrove Park Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I fell down a flight of stairs; I was in great pain. After some first aid by the ambulance crew I was well enough to be taken to A&E in musgrove.

Once there my treatment began at once; a scan was requested and completed within 2 hours. I was very pleased.

Responses

Response from Karen Tyler, Lead Nurse, Emergency Department, Taunton & Somerset NHS Foundation Trust

Thank you for taking the time to write to us. I am pleased you received your care in a timely way and hope you are recovering well. I will share your thanks to the rest of the team

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Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust

Dear bungy1948,

Thank you for taking the time to share your story and I hope you are recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 261 534 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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