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"a Nurse on Fleming Ward"

About: Princess Alexandra Hospital (Harlow)

My Father in law was admitted with suspected heart attack. We live in France and his mobile phone was out of battery so we had no means of communicating with him

I called Fleming ward and the phone was answered by a very helpful nurse. She updated me fully on his condition, confirmed our contact details here in France and passed the phone to him so I could chat to him.

I am so, so grateful for her kindness and assistance with this matter. My Father in law has no other relatives in the UK and it had been very stressful for us trying to establish his condition.

She even managed to lend him her phone charger so he could have a usable phone again.

I know I cannot fully reveal her identity on here, but I would just like to pass on our deepest thanks to her. She symbolises all that is great with the NHS. It is a superb institution because of the kindness and care of the doctors and nurses. Even though I now reside in France and do not use its services, the NHS is the gold standard for healthcare in the world. I will do my best to keep championing the NHS, it’s a lifesaver.

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Responses

Response from Princess Alexandra Hospital 4 years ago
Princess Alexandra Hospital
Submitted on 12/07/2019 at 09:16
Published on nhs.uk at 10:06


Thank you for taking the trouble to post about your experience. It is appreciated.

If ever you need help or assistance with any issue, please call 01279 82 72 11 to speak to our Patient Advice and Liaison Service or email paht.pals@nhs.net and we will do our best to assist.

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