"Sent away with no walking aid"

About: Aberdeen Royal Infirmary / Emergency Medicine

(as a relative),

My husband attended A&E. He was walking and felt a massive ping in his knee. He could not weight bear and only walk with his leg in a sideways position. He was seen and told it’s a sprain no X-ray etc. This we understand but he was not given a support or any walking aid so he spent the day crawling on all fours around house and then drove to a chemist to buy a support which was suggested at A&E!! He still can’t weight bear and our GP has no walking aids available.

He never attends A&E and only went as he could not walk . He’s now waiting till Monday for a GP to see if he’s damaged his ligaments. What kind of A&E sends someone away with no walking aid when he was clearly there he hopped to cubicle despite a chair being available. Nobody offered to push him. What a disgrace and if he’s torn something early intervention is crucial to recovery.

The department was not busy and he genuinely needed help. I’m away for a few days so could not assist. He was humiliated and sent away in severe pain without proper care.

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Responses

Response from Julie Wattie, Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division), NHS Grampian

Dear AlbaB,

I am sorry to hear about your experience from the Emergency Department. I would be happy to speak to you about this if you would like to contact me on 01224 552763 or by email on julie.wattie@nhs.net

Thanks

Julie

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