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Reception staff are ridiculously rude

Story from nhs.uk

"Reception staff are ridiculously rude"

About: Spire Roding Hospital

spoke to a receptionist on the phone enquiring about my appointment and she was really rude. She spoke over me - she didn’t ask any of the questions in a polite way. I was spelaking to the NHS section but that shouldn’t mean the level of care and respect just goes out the window. Really disappointed that I was spoken to like that. Then she just put the phone down without even waiting for me to say goodbye. Awful

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Responses

Response from Spire Roding Hospital 5 years ago
Spire Roding Hospital

Submitted on 08/04/2019 at 09:19
Published on nhs.uk at 10:06

Dear Sir/Madam

Thank you for taking the time to leave feedback regarding your recent experience at Spire London East.

I am very sorry to hear that you feel you have not received the high standard of service we always aim to deliver at Spire London East Hospital.

With regard to your feedback this has been passed onto the Front of House Manager but in the meantime if you feel that you would like to provide me with more details to enable me to investigate your concerns please do email me on the following address, sarah.harrington@spirehealthcare.com

Kind Regards

Sarah Harrington

Business Services Manager

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