"Excellent and reassuring."

About: Shepton Mallet NHS Treatment Centre

What I liked

The cheerful but concerned approach of all that I met.

The ease of using the hospital - eg free and convenient parking.

The size of the centre appeared to me to be large enough to be equipped to deal with a wide range of medical cases - but small enough to allow a proper team spirit and collaboration.

Good follow-up after my visit - I was phoned by one of the nurses involved in my case within hours of my return home.

An accommodating booking team - unfortunately, I had to revise my follow-up appointments twice but this was no problem and suitable slots were available.

What could be improved

I was called in a second time in error for my pre-op assessment in spite of my questioning whether this was really necessary - an oversight I guess and not really a problem in the circumstances.

Move the centre closer to Taunton - but that might upset the people of Shepton!

Anything else?

As a natural doubter of PFI-type initiatives, I am glad to have had this experience that shows it can work - if indeed the centre is a PFI example.

But I am still uneasy that simple cases such as mine might be cherry-picked leaving the difficult cases to the public service provision.

Story from NHS Choices

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Response from Shepton Mallet NHS Treatment Centre

Thank you for leaving feedback

We are glad that you were happy with the treatment you received.

We would like to reassure you that Treatment Centres have been established with the express purpose of being able to perform elective care surgery in a timely manner which is often not possible in General hospitals who have to put emergency surgical cases first. Our criteria for accepting a patient is standard for a unit of our size, location and type of facility and is based on an individuals suitability for elective surgery.

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