"Poor standard of nursing care"

About: Monklands District General Hospital / Trauma & orthopaedics

(as the patient),

I was admitted to Monklands hospital late last year with spinal condition.

The ward was dirty. The staff I came across were unfriendly. I didn't feel that there was continuity in my care - I was told I was on bedrest, only to be told off by another nurse for not going for a shower. I was unable to bend down to put socks and slippers on and was moaned at by a nurse for asking for help. I explained to a nurse that I didn't think my bladder was emptying properly. My fluid balance was not measured. I heard the nurse tell the doctor (who incidentally was very nice) that I couldn't "pee" but that I'd just been to the toilet. No-one thought to scan my bladder.

I was told I was going home the next day so on that morning I packed my bag and called my husband to pick me up. A nurse asked where I thought I was going. I replied, 'home' and was then notified that there was an ambulance on its way to take me to another hospital for surgery. When I arrived at the Southern General, one of the first things they did was scan my bladder and I had a retention of over 600mls.

I would also like to add that the care I witnessed of some of the older people in the ward was shocking. I thought they were sometimes spoken to in such an unkind manner. I heard one lady was given into trouble for being sick.

I teach nursing and decision-making in healthcare. I would be appalled if any of my students turned out like some of these nurses that I met in Monklands.

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Response from Rosemary Lyness, Executive Clinical Director, NHS Lanarkshire

picture of Rosemary Lyness

Dear tooredinthehead,

Thank you for telling us about your experience, I am sorry to hear that it was a negative one.

NHS Lanarkshire joined Patient Opinion in May 2013 and we have been responding to submissions since then.

I would like to acknowledge your submission which was posted before we became a member. I would be happy to hear from you again through Patient Opinion or you can go to the “Contact Us” section of the NHS Lanarkshire website to see the other ways to get in touch www.nhslanarkshire.org.uk

I hope any subsequent experiences with NHS Lanarkshire have been more positive.

Kind regards

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