"Left wondering what was going on"

My initial appointment to meet the gynaecologist was three quarters of an hour late. My pre operation appointment was an hour late therefore nearly missing a dental appointment I had back in my home town . My operation for 8.30 am didn't happen until 10.15 and during the wait no one came to tell me what the problem was until I went into the corridor to try to catch a nurse and low and behold she didn't know why I still hadn't gone down to theatre. The op went well and recovery fine and the doctor and nurse very helpful. But I've tried to inform the Nuffield that I can't make my follow up appointment and up to now I have rung three numbers off my letter and can't get anyone to pick up. Beginning to smack of NHS I'm afraid. I've used York Nuffield in years past and I'm sorry to say the difference to date is noticeable in the wrong direction.