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I’ve learned how to cope in a crisis

Posted By Pjbrs

"I’ve learned how to cope in a crisis"

About: Community mental health services Community mental health services / Recovery College

(as a service user),

I’m a carer for my wife who’s had long term mental illnesses and the recovery college service, classes and trainers are an actual life saver. 

I’ve learned how to cope in a crisis. 

Where the phone  numbers for the duty doctor or the home care team go either unanswered or to voicemail and nobody gets back. 

I had to ask my GP to email the trust for someone to contact me? 

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Responses

Response from Engagement and Experience Co-ordinator, South West London and St George's Mental Health NHS Trust 5 years ago
South West London and St George's Mental Health NHS Trust

Submitted on 02/04/2019 at 11:52
Published on Care Opinion at 12:04

Dear Pjbrs

My name is Farai and I am the Engagement & Experience Co-ordinator for the Trust. Thank you for taking the time to share your experiences of using our Trust services. I am glad to read that the Recovery College has proved to be a life saver and that you were able to learn coping skills to help you through your recovery journey.

I was sorry to learn that you found it difficult to contact your team and had to get your GP to arrange this. I am sorry for the inconvenience this must have caused you. In future if you are unable to contact your team please try our Contact Centre on 020 3513 5000 or via our PALS Line 020 3513 6150.

If you wish to make a formal complaint please ring our PALS line on the number above or send an email to complaints@swlstg.nhs.uk


Kind regards

Farai

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