"Maternity services at Tiverton and District Hospital"

About: Royal Devon & Exeter Hospital (Wonford) / Maternity Tiverton and District Hospital / Maternity care

(as the patient),

I contacted Tiverton maternity unit to arrange my forthcoming maternity care with them. Gave them all my details, and was told they would get back to me either that evening or in the next day or two to arrange an appointment to meet my midwife. One week on, and they have still not returned my call. I decided this was the not the level of care and support I expected (due to many concerns and anxieties surrounding this pregnancy) so I contacted Royal Devon & Exeter Hospital - maternity service, who again took all my details, and said they would return my call. 15 minutes later Exeter called and started to arrange a care package. Although Exeter is not the most convenient place for my care, I would rather travel the 30 minutes to Exeter and receive the appropriate care and support throughout this pregnancy, which I feel Tiverton Hospital would be unable to fulfil.

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Response from Natalie Stone, Patient Engagemennt and Experience Co-ordinator, Royal Devon and Exeter NHS Foundation Trust

I would like to thank you for taking the time to provide your feedback regarding Tiverton maternity services. I am sorry to hear that you do not feel your experience was satisfactory, and I would like to assure you that we take feedback on our services very seriously. I have passed your comments onto the senior staff responsible for these services in order for them to discuss this issue with their team. If you should have any further concerns please do not hesitate to make contact with our Patient Services Department on 01392 402363 or 01392 403915.

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