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Care Opinion

Could do better.

Story from nhs.uk

"Could do better."

About: Ilkeston Community Hospital

What I liked

The free parking and the hospital is easy to get to.

What could be improved

It would be considerate to inform the patient if their appointment has been cancelled and put back a week then I wouldn't waste time off work attending.

The choose and book doesn't do either; my first choice was Long Eaton. The Ilkeston appointment was made for me after not receiving a reply within the timeframe from the choose and book number.

Anything else?

I haven't had any treatment yet to comment on.

More about:
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Responses

Response from Dan Oliver, Public and Patient Experience Officer , Patient Experience Team, Derbyshire Community Health Services 11 years ago
We are preparing to make a change
Dan Oliver
Public and Patient Experience Officer , Patient Experience Team,
Derbyshire Community Health Services

Work with the Patient Experience Team to help to improve patient satisfaction within DCHS services.

Submitted on 17/05/2012 at 15:22
Published on Care Opinion at 18:31

On behalf of DCHS, I am sorry to hear your concerns whilst accessing our services. We take all complaints and concerns very seriously and continually strive to improve when we have not met our patients, carers and relative’s expectations.

Thank you for taking the time to post your concerns; these will be shared with the service so that improvements can be considered.

Kind Regards

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