"Staff who treat little ones and parents as people..."

About: Basildon University Hospital

What I liked

My 2yr old had to have blood taken something as a mum I was worried about, but I was also there by myself with my 1yr old daughter. As recently moved from havering this was only my second visit. We were taken into the room where my daughter in the pushchair was given a toy, and I was given clear instructions on how to hold my son. There was 2 nurses taking his blood they were delicate and treated him with great care, also in the room was a lady ( sorry didnt get title ) who kept him occupied. She was brilliant so energetic and kept his mind off, in fact what he didn't like was the plaster. I wish I could have them the next time I need blood taking.

Thanks again.

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Story from NHS Choices

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Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful