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"Cervical Screening - no appointments any time soon"

About: L85029 (Vine Surgery)

(as a service user),


Disappointing experience. Just rung to book my cervical screening appointment at Vine Surgery, Street, no appointments until May and told can’t even book one for then. 

I know the surgery probably don’t have enough staff but all you hear in the media is don’t put off booking your cervical screening and to be told you can’t have an appointment any time soon seems a failing in the system some where. 

I have no issue in attending for screening but what if I was someone who had taken weeks or months to pick up the phone to make the appointment only to receive that kind of message. That could be just another reason for someone not to get themselves screened. #CervicalScreeningSavesLives

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Responses

Response from Sharon Morgan, Practice Manager, L85029 (Vine Surgery) 5 years ago
Sharon Morgan
Practice Manager,
L85029 (Vine Surgery)
Submitted on 02/04/2019 at 14:47
Published on Care Opinion at 17:01


I'm sorry that you felt it necessary to approach an external organisation rather than speak directly with the practice.

Due to a very successful cervical screening campaign, our nursing team are inundated with requests and we are booking patients in as soon as we can for this 'non urgent' test.

Our nursing clinics are put on the system up to 4 weeks in advance to minimise the impact of patients who do not attend for their appointments and this would explain why nothing was available for May.

I understand you have been contacted by the Surgery and have been given an appointment at a time/date convenient for you.

Please feel free to contact the practice if you wish to discuss this further.

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