"Waiting time"

About: Medway Maritime Hospital

I was unaware that the hospital had changed and that the a&e department was only for serious illnesses. I was sent round to see the doctor in the medoc department. On arrival we was told that there was a 2-3 hour waiting time. I explained that I had seen out of hours doctor yesterday and had a telephone appointment with my gp and was told that I needed to be seen in a&e. No one had explained the process to us therefore we wasn't sure why we was being seen by a gp again. We spoke to pals and they was shocked that I had only spoken to the receptionist and that I should've been spoken to by the nurse aswell. The waiting room was standing only due to the amount of patients in the unit. We waited an hour and half and asked for pain relief and was advised that they could not give anything. We spoke to the nurse to express our concern and 15 mins later another nurse called us into to do some observations and to look at my problem. After this the nurse moved my priority up and got me seen very quickly. The doctor then referred mr to the surgeons.

Once on the surgical assement the nurses was very helpful and very friendly but the waiting room was full and people had no choice but to sit in floors and in the corridors. The nurses got me some pain relief which helped me. After a further 2 hours we saw one particular doctor and he was one of the nicest doctors I have ever met. Was so friendly, helpful and told me exactly what was going to happen and why and made me feel at ease with my medical problem. After the blood results come back I saw this doctor again and he explained everything to me in simple terms rather than doctors term. He gave me stronger pain relief to take home without me even asking for it. If only every doctor was like him.

Other than the waiting time and not having the room for me to lay down and rest I could not find fault with anything else. This doctor and the nurses in the surgical ward was brilliant.

Story from nhs.uk

Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust

Thank you for your feedback. The Trust aims to facilitate patients to the most appropriate service as quickly as possible.

We hope you are recovering well from this episode of ill health and extend to you our best wishes,

Kindest regards,

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful