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Excellent Health and Care Service

Story from nhs.uk

"Excellent Health and Care Service"

About: Whipps Cross University Hospital / Ear, Nose and Throat

My health journey has been with the ENT Consultancy, Surgery and Nursing Teams located at Whipps Cross Hospital. At every turn or occasion the customer service has been professional and caring. I thank all the staff for making me feel important with the personal care they have shown for my well being. I really do appreciate all their efforts to become the professionals they are. Those long nights and days, studying to qualify in their respective roles I cannot thank you enough for your dedication to help patients like me to recover and live longer lives. Thank you, most sincerely.

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Responses

Response from Whipps Cross University Hospital 5 years ago
Whipps Cross University Hospital

Submitted on 02/04/2019 at 16:51
Published on nhs.uk at 19:06

Dear Louis B

Thank you for taking time to contact us with feedback. We are very pleased with your comments and we will pass them onto the ENT service manager.

We are really proud to be part of an organization that offers safe and compassionate care to patients and receiving comments such as yours reassure Bart's as an organization that staff respect patients and also the Trust values .

Should you wish to discuss your feedback any further , please don't hesitate to contact our PALs team at Whipps Cross on 0208 535 6438 or email WXpals@bartshealth.nhs.uk

Kind regards

Faith

PALS & Complaints Team

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