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Kind caring and professional

Story from nhs.uk

"Kind caring and professional"

About: Royal Blackburn Hospital / Accident and emergency

Elderl Nd fell at home last Friday 22nd March 2019. Imcamt praise A and E enough,so kind and caring. We are so lucky to have this wonderful department and hospital,meven though I am old,I was treated with dignity. Thank you all very much

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Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital

Submitted on 27/03/2019 at 09:13
Published on nhs.uk at 10:06

Thank you for taking the time to tell us about your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital following a fall.

It is lovely to receive such positive feedback about your visit and the care and treatment you received from the staff.

We are delighted to pass your comments on to the staff who will very much appreciate your feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your visit then we would really value this so that we can try to make it like this for every patient using our services. You can either contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

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