"The department needs to look at ways of working in..."

About: Manchester Royal Eye Hospital

What I liked

When we finally saw the doctor he was very informative

What could be improved

Arrived at 12noon and details were taken at 1pm. Saw a nurse at 2pm and then had to wait until 5.35pm to see the doctor.

As a centre of excellence it is a great pity the service does not match the new building. Apparently only one doctor on duty.

To add insult to injury the staff left a waiting room full,of adults with children's tv programmes.

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Story from NHS Choices

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Response from Manchester Royal Eye Hospital

We are very sorry to receive your comments and concerns via the NHS choices website. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously. If you want to raise this issue please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk.

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