"Of the highest order !"

About: Friarage Hospital Site

What I liked

The Hospital Administration Department

The Friarage Hospital

Bullamoor Road


20th March 2012

Dear Sir or Madam.

I wish to express my total thanks and complete satisfaction with the treatment and experience I received at your hospital recently. I was a day patient in the hospital for the removal of my Gall Bladder.

The hospital was clean, as hospitals used to be clean many years ago - i.e. clinical and gleaming. The staff, all of them, were caring and gentle, and I couldn’t fault them in any respect.

My choice of your hospital over the option of JCUH was based upon previous visits to the other, where I was shocked at the dirty, I hesitate to use the word “unclean”, state of the place. Indeed I would have been ashamed if that amount of muck had been found in my home, let alone a hospital ward.

From the first visit at your out-patients department, where my throughput was completed within 45 minutes of arrival, having seen the surgeon, and the treatment agreed upon and an date set for the procedure, I was impressed and feel it only correct to let you know.

I would be very pleased if you could pass this letter onto the staff in the Day Unit, and the night staff too, who gave me such a positive experience under what could have been a traumatic experience.

Yours very sincerely,

Maggie Gee.

Anything else?

Would certainly choose this hospital wherever possible.

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Response from Friarage Hospital Site

South Tees Hospitals NHS Foundation Trust have been unable to respond to your concerns due to technical difficulties.

Thank you for your kind words regarding your stay at the Friarage Hospital, Northallerton in March 2012, which will be forwarded to the relevant department for their attention.

We are sorry you have had cause for concern regarding The James Cook University Hospital. If you would like to discuss your concerns further, please contact the Patient Relations Department (PALS) on 01642 854807. Thank you.

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