"Excellent Maternity Care"

About: St James's University Hospital / Maternity care

(as the patient),

I had my son here in March 2012.

I visited many departments at some point, was induced and had a forceps delivery. I also cannot fault any of the care I received or the staff as they were all fantastic.

I visited the antenatal day unit a number of times and all staff here were very professional and reassuring, taking time to explain things and answer questions. The midwife at maternity assessment went out of her way to put me at ease.

On antenatal ward all staff were very thorough and the standard of care was exceptional. Luckily I didn't have to wait long to get on to delivery suite, but I was offered gas and air on antenatal ward. Delivery suite was calm throughout, the en-suite bathroom is a bonus.

The midwives that cared for me were amazing! I'm a very nervous person and the midwife answered all of my many many questions. The senior staff visited the room regularly, and we were never left alone during the whole time I was in labour. The midwives gave great advice too. The doctors, anaesthetists and theatre staff were also all brilliant.

Postnatal ward care was also good. The staff give advice and help without being too overwhelming. They were always available to come and give help when I needed it.

All in all I think St James is a fantastic hospital with wonderful, caring, professional and committed staff. I would have no reservations about choosing it for my maternity care again.

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Response from Becky Riffel, NHS Leeds

Thank you for taking the time to share your experience on Patient Opinion. I was pleased to hear that you had such a positive experience at the hospital, that the staff that looked after you were so professional and reassuring, and that they treated you so well.

I will make sure that I pass your compliments on to the Patient Experience manager at the hospital as well as staff in the maternity unit.

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