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Contact with city crisis team

Posted By Frustrated mental health patient

"Contact with city crisis team"

About: Highbury Hospital

(as a service user),

Terrible. A mental health nurse made me feel worse than I did before seeing them and appeared arrogant and aloof throughout. I was treated like dirt.

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Responses

Response from Jo Horsley, Adult Mental Health Service Manager - Involvement, experience and volunteer lead for AMH, Nottinghamshire Healthcare NHS Trust 5 years ago
Jo Horsley
Adult Mental Health Service Manager - Involvement, experience and volunteer lead for AMH,
Nottinghamshire Healthcare NHS Trust

Submitted on 18/03/2019 at 21:46
Published on Care Opinion on 19/03/2019 at 09:22

picture of Jo Horsley

I'm was so sorry to read your feedback this evening, of course this isn’t how we want someone to feel when they have contacted the crisis team for support. I would really like to speak to you to understand more and explore what we can do to help you.

If you would like to contact me via email at jo.horsley@nottshc.ns.uk, alternatively you could telephone me on 01159691300 ext 14105

We take feedback very seriously at Nottinghamshire Healthcare NHS trust and want to do all we can to improve people's experiences of services.

Kind Regards

Jo Horsley

Deputy general manager

Adult Mental Health

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