"Gynaecologist"

Called through to gynaecologist department as cousin was in excruciating pain, got through to the secretary of the consultant who was exceptionally rude, with no help or guidance from her my cousin was left helpless in pain.

When making an appointment or seeing if they’re were any cancellation to speed the process up (guided by gp) I was told not to call back because “she doubt there will be any anytime soon”. Considering she is an outpatient and possibly undergoing surgery I feel as though it’s highly unacceptable as staff should be more considerate towards there patients who could be going through a lot of stress and trauma. When asked for her name she was hesitant and told me that she was just known as his secretary then finally as I was persistent she gave her first name and refused to give her surname.

This secretary should be trained in etiquette as she lacks in basic phone manners.