"I had a lucky Escape"

About: East Surrey Hospital / Accident and emergency South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I was involved in a RTC. I flipped my car completely into a ditch, but got out unhurt, apart from neck pain. An ambulance arrived when we were dealing with the wreck, I don't know if somebody called them or if they were just passing but they were phenomenal. They checked me over and decided to take me to East Surrey, whilst discussing every action they made. Back at the hospital, the team of doctors and nurses were incredible, so compassionate and thorough. I thankfully had a lucky escape. Thank you to the whole team, you are truly angels.

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Responses

Response from Ben Mearns, Chief of Medicine, Surrey and Sussex Healthcare NHS Trust

picture of Ben Mearns

Dear LuckyLupoDriver

I’m so pleased that we could help. Our Emergency Department team are fantastic in a crisis and I will let them have your kind feedback.

I hope that you are well.

Best wishes

Ben

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Response from Marie Clifford, Patient Experience Officer, South East Coast Ambulance Service NHS Foundation Trust

Thank you so much for sharing what happened and I am pleased to hear that you were not injured.

I know that the ambulance crew would be delighted to receive your thanks so if you could contact us to let us know the date of the accident and where it happened we will be able to identify the members of staff concerned and pass on your comments.

Our email address is pet@secamb.nhs.uk and our telephone number is 0300 123 9242.

Best wishes and thanks again.

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