"Nearly forgotton"

It is a sad state of affairs when being treated in hospital takes place in the waiting room. Information was given to patients in front of others, tests missed and one patient left waiting for a bed for 14 hours. During a 6hr wait with my mum there have been no explanations regarding her tests or expected time frames, we have simply been left in the waiting room (make shift area from a treatment room with the door propped open by an oxygen cylinder!) with no idea as to what happens next. Staff, when you finally got to speak with them, were caring and friendly but it is a small blessing in a long line of disappointments. All it needed was more effort on communication and someone to offer a little care to patients and their friends/family whilst waiting.