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Brilliant except for miscommunication

Posted By happily743

"Brilliant except for miscommunication"

About: Sentinel Healthcare Southwest Community Interest Company / Dermatology (skin)

(as the patient),

Hospital staff brilliant. Dr Roediger brilliant. Surgeon brilliant. Miscommunication between surgery and Sentinel. I had to phone for appointment after 2 weeks of seeing GP. Otherwise brilliant.

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Responses

Response from Rachel Newport, Sentinel Secretarial Support, Sentinel CAS, Sentinel Healthcare CiC 12 years ago
Rachel Newport
Sentinel Secretarial Support, Sentinel CAS,
Sentinel Healthcare CiC

Provides admin and secretarial support to the team

Submitted on 13/04/2012 at 11:17
Published on Care Opinion at 11:42

Thank you for your positive comments, it is a shame that the administrative process failed on this occasion and of course we apologise for this. We would like to reassure you that it is unusual for this type of problem to occur.

Sentinel always endeavour to ensure patients have a good experiece and take seriously feedback from patients particularly when it is raising concerns about the service. Many thanks for taking the time to leave this feedback.

Wishing you all the best for the future,

The Sentinel Team.

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