"Brilliant except for miscommunication"

About: Sentinel Healthcare Southwest Community Interest Company / Dermatology (skin)

(as the patient),

Hospital staff brilliant. Dr Roediger brilliant. Surgeon brilliant. Miscommunication between surgery and Sentinel. I had to phone for appointment after 2 weeks of seeing GP. Otherwise brilliant.

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Response from Rachel Newport, Sentinel Secretarial Support, Sentinel CAS, Sentinel Healthcare CiC

Thank you for your positive comments, it is a shame that the administrative process failed on this occasion and of course we apologise for this. We would like to reassure you that it is unusual for this type of problem to occur.

Sentinel always endeavour to ensure patients have a good experiece and take seriously feedback from patients particularly when it is raising concerns about the service. Many thanks for taking the time to leave this feedback.

Wishing you all the best for the future,

The Sentinel Team.

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