"I felt chastised for trying to seek help on my friend's behalf"
About: Leeds and York Partnership NHS Foundation Trust / Crisis resolution Leeds and York Partnership NHS Foundation Trust Crisis resolution LS15 8ZB
Posted by Cameron (as ),
Further to my posting last week I am writing to advise that maybe things aren't so rosey.
My friend is deep in psychosis and is extremely, extremely ill. Through the mist of tears and sobbing she asked me ring her crisis line on her behalf again. She is currently incapable of standing up for herself and requires constant support.
I spoke to the 'professional' on the other end of the line who more or less chastised me for making the call, and told me I should not be ringing on someone's behalf. I explained that she currently lacked the capacity but was still made to feel like an annoying pest.
The worker concerned then telephoned my friend to advise her that as she was under the care of day hospital services, and they had not referred her to crisis (despite my friends assurances that she had) she could not access these services.
So...my friend struggled throughout the night, has a day hospital referral, which apparently effectively bars her from access to night time services. How much sense does that make?
In addition, I would like to say that whoever it was I spoke to tonight, my impression was that they were uninterested in speaking to people regarding mental health issues and I cannot understand why they have chosen to do this line of work which could be so vital to helping people at their time of need.
I know this won't be published as anything containing criticism or upset, is usually highly edited or ignored.
I welcome the opportunity to speak to any senior member of the Leeds Trust, and would be happy to express my opinions more lucidly and appropriately than a simple message can express.
In my opinion the care she is receiving is severely lacking. Her health, both physical and mental is rapidly deteriorating and she is being barred from services by regulations I cannot understand.
Please take this as a sincere plea for help on behalf of my friend.