"They should be more considerate"

I called in regards to results I have been chasing for three months. I went through to your switch board as MRI Department was closed, understandably, the person I spoke to was horrible to me. I am in shock.

I asked for advice in which I was told to call the results department when they open, I explained I’ve been doing this for months and I can’t get them, I tried to ask for more advice in which they kept repeating the same thing, I advised this person wasn’t being helpful and they then became sarcastic, said bye and hung up.

Now, I get that they can’t give me results but they didn’t listen, I needed advice. I’m disgusted in the this service, and as an employee in the health service this member of staff should be more considerate and aware that people calling through to a hospital typically need help and may not be well, not to be spoken to like dirt.