"No consideration for patient privacy from any..."

About: Westmorland General Hospital

What I liked

Staff were pleasant enough but without any consideration for patient confidentiality or privacy. Six people walked into the room I was being treated in - without once knocking or pausing to check it was suitable. The door opened directly into the waiting area which was full. Highly embarrassing and totally unprofessional. One person who barged in decided to hold a conversation with the nurse in question even though she was in discussion with me at the time. They proceeded to hold the door open the whole time whilst talking of treatment to someone waiting in the area behind. No consideration for any privacy here. In fairness, treatment was quick but that's about all which could be considered as positive.

What could be improved

Some privacy and consideration for patients

Anything else?

As above

More about:

Story from NHS Choices

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Response from Westmorland General Hospital

We’re sorry you were unhappy with aspects of your care with us. If you would like us to investigate further please contact our Patient Advice and Liaison Service on 01539 795 497. Many thanks for taking the time and trouble to comment on our services, and apologies for the delay in responding, we would like to assure you that we regularly review the comments and pass them on to the department concerned and continue to strive to improve the service we offer our patients.

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