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"Lack of support"

About: Royal Hospital for Children (Glasgow) / Cardiology

(as a parent/guardian),

Today my daughter was seen at the cardiology department within the sick children’s hospital in Glasgow, her paediatrician sent her as she has high blood pressure, we were met by a doctor who took my daughters details and suspected she may have POTS, but had to find out more as they were unsure what the test involved.  The doctor went to get more advise from another doctor whoe entered the room in a very unfriendly manner and I could see by my daughters reaction she looked apprehensive of this dr,   This doctor was very abrupt and when finding out my daughter suffers from CFS made it very obvious about not believing in her condition and when testing for ""so called POTS" didn’t understand why she had been referred.  My daughter informed him she wanted a dog and the doctor said I think good old exercise and a dog will have you better in no time and stop you and your family focusing on all of this.   I explained my daughters paediatrician has told her to get rest and I’ve been in touch with a specialist who explained the same but this doctor said most of my daughters symptoms are to do with resting! My daughter has been very ill for the past eight months and all we as a family are looking for are support not ridiculed!

Responses

Response from Pamela McGoldrick, Senior Organisational Development Advisor, Women & Children's Services, NHS Greater Glasgow and Clyde

Dear Traceg19

Thank you for sharing your feedback on Care Opinion and apologies for the delay in responding to you.

I am very sorry to hear that you and your daughter felt ridiculed and unsupported following your recent hospital attendance. This is not how we wish any patient or family to feel.

We are keen to understand your daughter's experience in more detail and if you are happy to do so would appreciate if you could contact me at Pamela.mcgoldrick@ggc.scot.nhs.uk in the first instance. I will then advise what additional information we require. Please quote ref no. 637543.

I hope your daughter is more settled at this time and I look forward to hearing from you.

Best wishes

Pam

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