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Cancelled appointment

Posted By grandma chris

"Cancelled appointment"

About: Northampton General Hospital (Acute) / Ophthalmology

(as a service user),

About 90 minutes before my appointment at the Opthalmology department at Northampton General Hospital I received a phone call telling me my appointment had been cancelled.   The Glaucoma clinic had been cancelled.   I think the caller said the doctor wasn't able to attend.   My appointment said I would see Dr. M or one of his team so I don't know why the whole clinic was cancelled.   Early March was the first appointment  available  and I had waited 9 weeks for it.   Now I have to wait to hear from NGH about another appointment which will further delay the start of my treatment for glaucoma.  

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Responses

Response from Northampton General Hospital (Acute) 5 years ago
Northampton General Hospital (Acute)

Submitted on 12/03/2019 at 14:57
Published on nhs.uk at 15:06

Thank you very much for taking the time to leave a review. Your input is most valued to us.

We are very sorry to hear that your appointment had been cancelled at such short notice, delaying your treatment.

If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help with the situation.

We strive for high standards of patient experience within NGH and are always looking at ways to improve.

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