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"Inpatient Stay/Journey"

About: Dumfries & Galloway Royal Infirmary / General Medicine Dumfries & Galloway Royal Infirmary / Haemotology

(as the patient),

Admitted to combined area of DGRI, in the assessment part of this I felt unhappy that staff were talking clearly about other patients and their conditions, I felt that this was a complete mistrust of patients confidentiality. 

The staff did not collect my urine sample despite being reminded several times that it was in the toilet to be tested - I felt that this was unsanitary. 

I was moved to ward C5 where the care was excellent, I felt welcomed and appreciated and well cared for. The staff nurse, Bev was very friendly and informative which helped relieve my anxiety of being in hospital. Bev is a credit to her profession as are all the staff in C5. 

The food was lovely (Although portions were rather large) and all the domestic staff serving beverages and cleaning the rooms were polite, pleasant and informative. 

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Responses

Response from Annette Finnigan, Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate, NHS Dumfries and Galloway 5 years ago
Annette Finnigan
Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate,
NHS Dumfries and Galloway

I am a Senior Patient Experience & Safety Officer for Acute and Diagnostic Services

Submitted on 07/03/2019 at 10:45
Published on Care Opinion at 14:06


Dear caringwn98,

Thanks you for taking the time to share your story with us.

I am sorry to hear that your experience in our Combined Assessment Area was poor. We would very much like to look into this in more detail in order to identify what could have been done differently and therefore I wonder if you would be so kind as to contact me directly on either 01387 241379 or dumf-uhb.acutecomplaints@nhs.net and provide me with your details.

I am pleased to hear that your stay in Ward C5 was more pleasant. I will share your feedback with the teams, especially Bev, who will be delighted with your kind words.

Best wishes,

Annette

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