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"MMH Experience"

About: Medway Maritime Hospital

I have to commend all the staff in SAU, they were all amazing and their communication was seamless. This also applies to the HDU team, again fantastic and so focussed on the care of the patients and so attentive, that you knew they cared and enjoyed their job.

However, then we get to Pheonix ward, they brought the entire experience to 0. Appalling staff, lack of care and empathy, no communication with patients. One member staff got upset with me because I asked him to change my sheets, as they were soaking wet with sweat. He stated that the sheets were not wet, but after asking him again, he ripped the sheet off the bed, threw it on the floor and stormed off. Finally returning to put new sheets on bed. The care workers never changed the water, I had to literally yell to someone to help me out of bed to use toilet, been waiting for 20 mins, as no one responded to the buzzer, I was just left all day in bed. Which is a bit worrying for a 82 year old woman who has just had major surgery.

Story from nhs.uk

Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust

Thank you for your positive feedback about SAU and HDU which we will pass to the relevant staff who cared for you.

We are sorry that the positive experience did not continue when you moved onto Phoenix ward and we will bring your comments to the attention of the matron.

We would like to take this opportunity to extend to you our best wishes as you recuperate from surgery.

Kindest regards,

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful