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Tried to get an appointment by visiting the...

Story from nhs.uk

"Tried to get an appointment by visiting the..."

About: Rawson Road Medical Centre

Asked for appointment was told couldn't book one on that day Tuesday wanted appointment for Friday was told to ring up Friday morning phone went to answer machine 5 times fro 8 t0 20 past.. finally got a receptionist and was told there was no appointments left after being told on Tuesday they couldn't pre book till Friday morning. Very stroppy when I asked why all the appointments had gone told me I could go on cancelled list no compromise just told they where answering phone how could they have when I was on the line ringing no engaged tone then answer machine .feel like I have been lied to and when caught them out just got robbed off.

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Responses

Response from Rawson Road Medical Centre 4 years ago
Rawson Road Medical Centre

Submitted on 19/08/2019 at 11:40
Published on nhs.uk at 12:07

Dear Patient

Thank you for taking the time to enter your concerns onto NHS Choices, we welcome all feedback positive or negative.

Please accept our apologies for any inconvenience caused whilst you were trying to make an appointment at our practice, this is not what we like to hear.

We offer a variety of ways to book appointments at the practice, book on the day, pre-bookable up to 2 weeks in advance, booking on line via the NHS App. I am sorry to hear that you felt the receptionist was stroppy, if you would like to give me a call so we can discuss this further.

Thank you again for taking the time and putting your concerns on NHS Choices, we will ensure this comment is discussed at our next practice meeting.

Thank you

Practice Manager

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