"Nothing personal or effective about their visit"

My daughter was referred urgently for an MRI scan following a MSK visit. On attending ED as instructed with the letter she was given by MSK, in acute pain, she was told that it was for the Dr to decide whether or not she had an MRI, no notice was paid to her pain or the fact that she was doing exactly as instructed by the physiotherapist. She was booking in for a scan the following morning at 7:30 am and was told to access the department via the ED dept. On arriving a the hospital my daughter and husband had to navigate their way through the patient's left on trolleys throughout the department, most of whom had no blankets , and were for the majority of their visit unattended by the staff, who were clearly congregated chatting around the Nurse's station. At the radiography dept reception, they woke the radiographer sat there and informed of their appointment. Sleepily the radiographer told them to take a seat and wait as they were warming the machine up. The radiographer then promptly fell back asleep !!! After 20 minutes another radiographer appeared and called my daughter's name, when she responded they told her she was sat in the wrong waiting area !!.

What an awful experience this was for both my daughter and husband, whilst fully understanding the pressures that the NHS face on a daily basis, the lack of communication and professional behaviour was truly shocking, nothing personal safe or effective about their visit to The Royal Blackburn Hospital on this day.