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"In patient for DIEP breast reconstruction"

About: Southmead Hospital

I was an in-patient for 4 days attending for DIEP breast reconstruction surgery. The team of surgeons and the breast care specialist nurses provide an excellent service and are all professional, caring, kind and extremely knowledgeable and skilled at what they do. I felt very safe in their hands.

The theatre and ward nursing staff and the physiotherapist were also good and provided clear instructions and advice......but it would be great if more staff could introduce themselves clearly and just tell you what they're going to do. This is mainly related to the surgical staff who often don't seem to wear name badges. What about 'the hello my name is' campaign?

The food isn't great but I was very appreciative of a single room with ensuite facilities and a tv. The other staff I met such as the cleaners and porters were all cheerful and that makes a difference.

Thank you very much.

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Responses

Response from Southmead Hospital 5 years ago
Southmead Hospital
Submitted on 06/03/2019 at 07:22
Published on nhs.uk at 13:09


Dear Anonymous,

Thank you for your very kind comments regarding the staff that looked after you when you had your DIEP breast reconstruction surgery.

Please be assured that your comments have been shared with the teams concerned.

I am sorry that staff didn't introduce themselves as this is the usual practice for all staff, please be assured that this has been raised with the surgical staff for them to be aware of your experience.

I am sorry that the food you received was not to your liking, this again has been shared with the Catering department.

Please accept our very best wishes for your continuing recovery from your surgery.

Yours sincerely, Sue Needs, Deputy Advice & Complaints Team Manager.

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