"disgusting dirty and under staffed would rather..."

About: Hull Royal Infirmary

What I liked

absolutely nothing about ward 10 or aau which is where my husband went first was a very pleasant experience,his drugs were lost he was left dirty and no-one would help him to a toilet amongst other things,my husband has terminal cancer and went in with breathing problems,ok this was sorted out but the standard of care was appalling his catheter was blocked and he was sent home like this when i collected him he was soaked through with urine and even the so called emergency bell was a joke,over 2 hours to get someone to come to him then got told off as they were under staffed and didnt have time to see to him (a nurses comment not his)

What could be improved

more staff more cleanliness

Story from NHS Choices

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Response from Hull and East Yorkshire Hospitals NHS Trust

Many thanks for placing your posting on the Patient Opinion website. We are sorry to read of the recent experience of your husband and we will ensure that the staff concerned are made aware.

If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk .

If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165.

Thank you once again for taking the time to provide us with your views on local services.

Response from Hull Royal Infirmary

Thank you for leaving your feedback on NHS Choices.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful