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"My labour was a surprisingly great experience"

About: The Royal London Hospital / Maternity

After hearing lot of terrible stories about labour from my friends and family members, I was quite stressed about it and ready to ask for epidural as soon as I get to the hospital.

Surprise, surprise, I gave birth using gas and air only and my labour in LRH was actually a truly great experience.

I extremely appreciate a great support from the hospital staff which made my labour very smooth and pretty easy. I was nicely surprised with the quality of the services provided in general, e.g. water birth bath and hospital food. It was also great to have my partner with me all the time - during the labour as well as in the postnatal ward.

I was also nicely and successfully encouraged and supported in terms of breastfeeding and receive many useful tips regarding taking care of my first baby.

I definitely would recommend LRH to anyone planning to give birth in this area of London.

In terms of areas of improvement, I would only suggest to make the bureaucracy a bit more efficient. Getting an invoice for the labour after submitting all the documents confirming my eligibility to receive a free healthcare in the UK was not a pleasant surprise. Having said that, it took me just one email to get the invoice cancelled and receive apologies.

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Responses

Response from The Royal London Hospital 5 years ago
The Royal London Hospital
Submitted on 04/03/2019 at 16:09
Published on nhs.uk at 18:06


Dear Kinga

Congratulations Kinga, on the birth of your baby. We are delighted that you had a good experience of care at Barts Health. We strive to provide women-centred care, and are glad that you were able to enjoy hydrotherapy/waterbirth, the food here and also the partners’ facilities. It is good to note that you felt well-supported regarding all aspects of caring for, and, feeding your baby. We value all feedback and try to improve our services using this. Thank you for taking the time to feedback your positive comments.

Should you wish to discuss your feedback further please don't hesitate to contact us on WomensGovernanceRLH@bartshealth.nhs.uk or telephone 0203 594 4774

Kind regards

Faith

PALS &

Complaints team

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