"waiting area could be improved "

About: Heartlands Hospital

(as a friend),

i went to visit my grandad and I think the state of the carpet in the waiting area areas next to HDU 7 and Ward 0 was unacceptable. It seemed very dirty. There are holes in it and it is very badly stained. Please can it be ripped out and replaced? Also, the stairs also nearby always seem to have litter and dust scattered around them.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Simon Jarvis, Head of Patient Engagement, Heart Of England NHS Foundation Trust

picture of Simon Jarvis

Thank you for your message which has been picked up by our Estates Department and will be dealt with as a matter of urgency.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful