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"Absolutely disgusting treatment, sent someone..."

About: University Hospital Aintree / Accident and emergency

I am flabbergasted as to why my partner has been sent home in agony. He was in A and E today, after having an excruciating headache for over a week. He can't even stand up. He's come home, in agony, vomiting everywhere. Had a CT scan that was okay. One doctor said he would have a lumbar puncture and MRI. Another doctor in the evening came and said go home, it's a bad migraine, go and see your GP. They could have at least given him something to bring home for the migraine, it is weeks before we can get a GP appointment.

He has come home and can't even stand straight he's in that much agony. He was given something there for the migraine and sickness. He told them it had taken the edge off but still there. It's come back on the way home, and he's in agony. How can they let someone suffer like this. He never complains, or goes the doctors, on this occasion he had to as couldn't bare the pain any longer and he's still in the same situation. As a nurse I'm ashamed of you.

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Responses

Response from University Hospital Aintree 5 years ago
University Hospital Aintree
Submitted on 28/02/2019 at 15:13
Published on nhs.uk at 16:06


Hi,

Thank you for taking the time to send us this feedback.

We are very sorry to hear about your husbands current condition and the treatment he received from some of our colleagues.

If you would like to take your complaint further our Patient Advice and Complaints team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 2400 or by writing to:

Patient Advice and Complaints department

Aintree University Hospital NHS Foundation Trust

Lower Lane

Liverpool

L9 7AL

Thank you.

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