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"Nerological first visit in Medical Outpatients"

About: Barnsley Hospital

Arrived early for appt expecting to see nero consultant nope registrar late to my appointment they didn’t have correct information couldn’t find my MRIs from other Hospital District they couldn’t understand why I was there yet if they had proper notes and letters including the MRIs they would have been able to advise me on the next stage what to do.

At the end all they could do was basic history and basic exam didn’t take anything into consideration my mine problems so now got to wait for these MRIs and rest of my notes to come another appt.They must have spent nearly 15 mins just sorting out basic information.

Wasted my time. Should have chased this information up before hand of not ready then contact me and reschedule appt so someone could have had that other appt.

Nurse staff just standing at the station didnt get weighed didnt go through asking name etc could have been anyone.

They say wash your hands with that special soap guess what none available in the dispenser.

Story from nhs.uk

Responses

Response from Barnsley Hospital

Hello

We are really sorry to hear about this. Please speak to our Patient Advice and Complaints team on 01226 432330 or email barnsleypals@nhs.net and a member of the team will look into this for you.

Kind regards

Barnsley Hospital

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