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Care Opinion

Excellent care

Story from nhs.uk

"Excellent care"

About: Peterborough City Hospital

I attended A&E Peterbough on 26th February 2019 for a continuous nose bleed.

Reception dealt with the booking in a timely professional manner.

After a short wait I was assessed by a triage nurse. The nurse was very professional..

After about an hour I was seen by a consultant to discuss my situation.

This Gentleman immediately put my partner and myself at ease and proceeded to obtain the facts of my case.

He had a warm friendly manner and showed respect and curtesy at all times.

I was offered antibiotics and an appointment with the ENT was put into motion. Many thanks

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Responses

Response from Bernadette Jacques, Head of Complaints and Clinical Risk, North West Anglia NHS Foundation Trust 5 years ago
Bernadette Jacques
Head of Complaints and Clinical Risk,
North West Anglia NHS Foundation Trust

Submitted on 05/03/2019 at 08:24
Published on Care Opinion at 11:43

Thank you for taking the time to respond following your visit to our hospital. It is always a pleasure for our staff to read comments such as yours and I will ensure they are passed on.

Kind regards

Bernadette Jacques

Head of Complaints and Clinical Risk

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