"millbrook crisis team"

(as the patient),

I have spoke to a couple of the operators who I have been put onto when I've called. Now my Doctor at Millbrook told me that the crisis line was like the samaritains but they specialized in mental health issues, who I could called when I was having "a bad day".

Now the last operator I spoke to told me in no uncertain terms that this wasn't the case, and that the crisis team wasn't a telephone service. I considered walking out into the main road whilst on the phone to her. To say are you listening to me now. The day I called them I was nearing the bottom of my pit of doom and suicide was looking like my best friend. so When the operator told me sorry I'll have to go needles to say I felt let down!!

The next time I feel like writing my last line in my book I will remember them.... and call someone else..

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Response from Jane Danforth, Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

picture of Jane Danforth

I am really sorry to hear about your experience. I have contacted Millbrook and hope to have a more detailed response for you soon.

We appreciate you taking the time to let us know what happended to you and we want to make sure any information passed onto you in future. is accurate. Thank you for your feedback,

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Response from Nottinghamshire Healthcare NHS Trust

I'm very sorry indeed to hear about your experience of our crisis team. I'm a project manager within local services, my role involves me leading a project designed to improve the quality of our services. I'm really keen to hear what peoples experience of our services is, both good and bad. If you'd like to contact me either by email at martyn.illingworth@nottshc.nhs.uk, or phone on 07824 895 282 I'd be happy to talk through your experience with you and see if we can try and improve things for the future.


Update posted by pitofdoom (the patient)

Thanks for the response, however a member of the senior management team is looking into this for me and since their much appreciated asistance I appear to be getting the service that I expected many many weks ago now. I only hope the service I am getting now reaches all those in their time of need and it isn't just a one off, just to impress, so to speak. I am aware that it may be the case of there aren't enough staff to handle all those with mental health issues out there, but we should feel like we are getting some sort of help.Fortunately... I am now.

Response from Julie Grant, Head of Communications, Nottinghamshire Healthcare NHS Trust

I am glad that you are now getting the help you require but I am sorry that you have had to appeal for the intervention of a senior manager. We hope that our services can be accessed without such actions. It might still be worth sharing your experience with Martyn - so that we can take some learning and try to avoid this situation in future.

Best wishes.

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