"Transfer of patient between house and ambulance"

About: Scottish Ambulance Service Victoria Hospital / Trauma & orthopaedics

(as a relative),

Some constructive comment, I hope.

My wife was seen by a GP at home for a painful back injury and he summoned a 'two hour' ambulance for transfer to Victoria Hospital, Kirkcaldy.

The ambulance crew knowingly turned up to collect a person with a back injury and took my wife from the house on a chair without any kind of neck support. This made the journey between house and ambulance a bit more painful.

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Response from Mark Bargon, Digital Communications Manager, Scottish Ambulance Service

I am sorry that you had cause to raise a concern about the Scottish Ambulance Service. I do hope that you can contact our Corporate Affairs Team on 0131 314 0000, where we can look at your circumstances in more detail.

Yours Sincerely, Calum Kerr, Head of Corporate Affairs

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