"Clinic appointment letters"

About: NHS Lanarkshire

(as the patient),

I had to attend the breast clinic for an investigation of a lump in January 2011. I received a letter with my appointment date AFTER the appointment had taken place.

This lead to a missed an appointment and a delay in my investigation as I had to telephone to re-arrange an appointment.

Since this happened to me I have heard of several other people missing appointments because the letters are received after the appointment slot has taken place.

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Response from Rosemary Lyness, Executive Clinical Director, NHS Lanarkshire

picture of Rosemary Lyness

Dear 1967,

Thank you for telling us about your experience, I am sorry to hear that it was a negative one.

NHS Lanarkshire joined Patient Opinion in May 2013 and we have been responding to submissions since then.

I would like to acknowledge your submission which was posted before we became a member. I would be happy to hear from you again through Patient Opinion or you can go to the “Contact Us” section of the NHS Lanarkshire website to see the other ways to get in touch www.nhslanarkshire.org.uk

I hope any subsequent experiences with NHS Lanarkshire have been more positive.

Kind regards

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