"Concerned about poor comunication and patient care"

About: Scunthorpe General Hospital / General medicine

(as the patient),

I was admitted to Scunthorpe General ward 28 after going to A & E with terrible pain in my liver. I had previously been diagnosed with a benign tumour in the liver and was worried that this might have been to blame.

During my stay in ward 28 I was horrified to witness some nurses treating other patients on the same ward with very little patience and occasionally outright hostility.

I soon became the object of the this same treatment when I expressed my concern over the fact that I was left waiting up to four hours each time I asked for pain relief. Not only was I left in considerable pain for hours at a time but I was repeatedly offered a drug that I am severely allergic to.

On day three I was amazed to witness a nurse tell the attending doctor that my 'urine dip was clear' because I had not even been asked to provide a water sample. Later that day, when I did provide a water sample, I could not believe it when I saw my sample in the bathroom three hours after I had informed a nurse it was there. Needless to say i was asked for another one.

Finally, as I was leaving to go home I was given a piece of paper with my discharge information on. I was terrified after reading on it that another tumour had been found on my liver. I was not informed of this at the hospital. I had to read it at home on my own with no one there to explain it to me.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Northern Lincolnshire and Goole NHS Foundation Trust

We were really concerned to read these comments. Quality is at the heart of everything we do as a hospital and we therefore want to ensure we do everything to eliminate these types of issues. If you have not already done so please do contact our Patient Advice and Liaison service on 01724 290123 to allow us to investigate these issues more thoroughly, but in the meantime please be assured that we will look into the various elements of your concerns and try and address them. Many thanks for bringing them to our attention.