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Haematology department

Story from nhs.uk

"Haematology department"

About: Manor Hospital

Had to visit on Friday 15/02/2019 for blood tests was nervous as at my doctors the procedure was very painful.

The nurse was very kind and reassuring and I never felt more than a sharp scratch no bruising either the next day.

I went upstairs to the clinic and after only a short wait was met in person by the doctor he was wonderful.

Spoke directly to me examined me throughly and took my history and had my blood tests there.

I was treated so well and want to give a positive review as so many times people only bother to come on here to complain.

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Responses

Response from Garry Perry, Associate Director Patient Relations & Experience, Patient Relations, Walsall Healthcare NHS Trust 5 years ago
Garry Perry
Associate Director Patient Relations & Experience, Patient Relations,
Walsall Healthcare NHS Trust

Responsible for the Trust Complaints, PALS & Patient Experience team

Submitted on 01/03/2019 at 09:54
Published on Care Opinion at 11:27

picture of Garry Perry

Thank you for your feedback and for your kind words of appreciation. Attending the hospital can be a worrying experience for many people and I am pleased the staff you met provided the appropriate level of reassurance.

I hope you are feeling a little better.

Regards

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